Solutions for Managed Service Providers
Expanding your services and reducing your risk
As a managed service provider, you understand the value of recurring revenue models and that managed services offer higher margins and stronger customer relationships. Cylliance provides a solution that integrates with your current service offerings, adding new products such as Virtual Desktop, Infrastructure-as-a-Service and SaaS. Our worldwide data centers also offer the opportunity to migrate your own data center work load to the Cloud, reducing your capital expenditures and risk.
Cloud services offer a complimentary opportunity for managed service providers who already run hosted services, as well as the support and management for their customers. Managing your own data center can be expensive and capital-intensive, especially if you continually develop new products and seek multi-tenancy to drive up margin.
Cylliance offers a marriage of both, giving you a flexible platform you can use to integrate with your existing business - consolidating customer management, provisioning, billing and service delivery. You also have access to Cylliance's worldwide data centers, allowing you to provision and integrate services external to your own data center, and to migrate your own workloads to a more competitive cost structure.
Services Available
Cylliance offers a number of services that can be implemented individually to compliment your existing product set, or bundled and marketed to fit in with your product scope. The full list of services can be provisioned on demand, and initiated and managed via our enterprise level interfaces or API.
Billing and Customer Management
Create a single consolidated invoice aggregating many different services. Construct plans, set resource limits and upgrade limits. Allow customers to add resources to a base plan. Define your own resources and upgrade paths. Bill any type of product or service and set work flows to accept online orders and invoice services that are delivered manually (e.g. professional services). Receive automated payments and input manual payments. Apply payments to customer invoices automatically or manually or integrate with your own existing platform.
Build of Buy
Cylliance provides a competitive platform in terms of cost, functionality and services. We firmly believe that the capital hardware cost, data center cost, software, additional workforce and time are more than matched by a platform that provides all of the services within weeks, as well as the back office and automation. Find out more about the solution stack and how it compares with on-premise alternatives.
Integration
Using the API or interfaces, providers can deliver tactical services such as virtual server infrastructure, hosted Exchange and hosted desktops and integrate them into their existing control panels and interfaces. This gives our partners a chance to test the market without the capital investment or disruptive process changes while keeping the customer and their value.
Private Cloud
For larger entities looking to use the management and provisioning engines but who would like to deploy services in their own data centers, our private Cloud option is perfect.
Benefits:
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No capital outlay
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Fast and nimble turn around
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Connectwise Snap-in (coming soon)
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Offer complimentary services to existing ones
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Improve margin, reduce costs
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Scalable infrastructure on tap
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Billing and Customer management
Microsoft Dynamics
Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success.
Microsoft Dynamics solutions include applications and services for retailers, manufacturers, wholesale distributors, and service companies, doing business domestically or in multiple countries. With these tools in hand, people in every key position in your organization can contribute to the success of your company. Microsoft Dynamics enhances all lines of business in your organization and delivers exceptional benefits in three critical areas:
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Financial Management
Microsoft Dynamics solutions help you maintain control of your finances and manage them with a high level of efficiency. You can make complete, current financial information and reports available to anybody who needs it to perform business planning. Simplify and automate routine and repetitious functions, so your employees can focus on more critical tasks. Use Microsoft Dynamics to create the required financial and other reporting needed to realize flawless regulatory compliance.
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Customer Relationship Management (CRM)
Microsoft Dynamics CRM and other customer relationship management tools help you maintain close contact with your customers and prospects, and manage sales and marketing initiatives and track their results. Microsoft Dynamics can also assist you in identifying emerging customer needs early and respond to them before the competitors do.
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Supply Chain Management
With Microsoft Dynamics, you can connect your entire supply chain in a productive, fast-moving flow. Assess the business value of your vendor and business partner relationships to make sure they suit your objectives. Offer sophisticated communicative, collaborative, and self-service capabilities to make it easy and compelling for other companies to do business with you. Increase efficiencies in distribution to improve customer satisfaction and reduce the cost of doing business.
Microsoft SharePoint
Microsoft Office SharePoint Server 2007 is a new server program that is part of the 2007 Microsoft Office system. Your organization can use Office SharePoint Server 2007 to facilitate collaboration, provide content management features, implement business processes, and supply access to information that is essential to organizational goals and processes.
You can quickly create SharePoint sites that support specific content publishing, content management, records management, or business intelligence needs. You can also conduct effective searches for people, documents, and data, participate in forms-driven business processes, and access and analyze large amounts of business data.
Microsoft Office SharePoint Server 2007 provides a single, integrated location where employees can efficiently collaborate with team members, find organizational resources, search for experts and corporate information, manage content and workflow, and leverage business insight to make better-informed decisions.
SharePoint Server provides a variety of features and functions to help you run your business:
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Collaboration: allow teams to work together effectively, collaborate on and publish documents, maintain task lists, implement workflows, and share information through the use of wikis and blogs.
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Portals: create a personal MySite portal to share information with others and personalize the user experience and content of an enterprise Web site based on the user’s profile.
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Enterprise Search: quickly and easily find people, expertise, and content in business applications.
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Enterprise Content Management: create and manage documents, records, and Web content.
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Business Process and Forms: create workflows and electronic forms to automate and streamline your business processes.
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Business Intelligence: allow information workers to easily access critical business information, analyze and view data, and publish reports to make more informed decisions.
Cylliance can design, deliver and host integrated solution that will meet your specific requirements. Our managed service model will save your valuable resources for what you do best. Contact us to learn how we can devise a solution for you.